Frequently Asked Questions
Search for help regarding cargo declarations, scheduling, customs releases, and corporate billing.
What type of logistics services does Elitefreights support?
We offer global container shipping (ocean cargo), priority air freight forwarding, cross-border continental trucking (land freight), and secure express courier parcel dispatches.
Where is Elitefreights headquarters located?
Our corporate headquarters and main operations terminal are located at the Port Terminal Hub, Terminal Gate 3, Sector 5.
Can I request cargo warehousing or storage facilities?
Yes, we provide secure, climate-controlled warehousing options and short-term container storage facilities at our key port terminals.
Do I need a corporate account to ship with Elitefreights?
No, we serve both individual parcel clients and commercial businesses. However, corporate accounts receive custom tariff discounts and dedicated operations support.
How can I trace my container's coordinate locations in real time?
Once loaded, you will receive a unique 12-digit tracking code. You can enter this code in our online tracking dashboard to view real-time status and transit maps.
What happens if my delivery gets delayed by weather?
Weather delays are updated on our tracking panel. Our operations team will automatically reroute the container or dispatch standard priority alerts to coordinate deliveries.
What cargo classification falls under prohibited goods?
We do not accept hazardous chemicals, explosive materials, illegal contraband, loose lithium-ion blocks, or uncertified radioactive assets.
Does Elitefreights manage export custom clearance forms?
Yes, our in-house customs brokers manage all bill of lading documentation, compliance filings, and custom releases at import/export terminals.
What payment options are supported for shipping fees?
We accept corporate bank wire transfers, major credit cards, and online payments through our quote manager dashboard.
Are custom duties and terminal tariffs included in the quote?
Basic terminal handling is included, but government customs duties and regional import taxes are assessed separately at the port of entry.
Can I request a refund if a courier shipment is cancelled?
Cancellations made 24 hours prior to container collection receive a full refund. Cancellations after terminal receipt may incur processing fees.
How can I obtain detailed corporate invoices for my bookkeeping?
Invoices are automatically compiled and sent to your registered billing email upon cargo receipt and clearance.